AV SUPPORT SUPERVISOR

Take the lead on AV technology support in New Zealand's flagship events and entertainment space. We're looking for an experienced Audio Visual professional to take the lead on the support and maintenance of comprehensive Audio Visual systems and infrastructure. This is an exceptional opportunity for a highly skilled individual to work with some of the best available technology to deliver the very best outcomes for our guests.

Mō te Tūranga | About the Role

As our AV Support Supervisor, you'll be at the forefront of AV technology, ensuring optimal performance across all our platforms and devices. With support from Senior AV Support Engineers you will develop and implement operational processes and help shape our ICT technology road-map while ensuring rigorous compliance with all policies, procedures, and standards for AV services and support.

Key Responsibilities include:

• Plan, build and execute a support and operations framework which will ensure AV systems and users receive the best possible day to day support.
• Ensure the facility is equipped with the appropriate resources to ensure AV service continuity is maintained at all times.
• Develop and execute preventative maintenance according to industry best practices.

• Troubleshoot complex technical issues effectively and where necessary implementing workarounds to ensure there is never an impact to our clients' events.
• Plan, develop, and execute system life-cycle and replacement projects to deliver ongoing stability and enhancements

• Provide training, guidance and mentorship to colleagues
• Develop and maintain Standard Operating Procedures, Guides, and Knowledge Base articles

Mōu | About You

You'll have an ability to innovate and translate ideas into real-world process / service improvements and an ability to focus under pressure and show flexibility, adapting priorities and plans to meet business and customer needs. An effective collaborator is essential as you'll be working with various business groups. Other skills you will have are:

• Minimum 7 years' experience with live event technology and commercial AV solutions
• Proven experience leading staff in delivery of technical support services and live event production technology
• Comprehensive understanding of of AV systems including but not limited to Crestron, Q-Sys, Shure Wireless systems, multicast network traffic management, audio and video clocking, broadcast media systems.

• Excellent presentation and communication skills, both written and verbal
• Commitment to mentoring and training staff and drives continuous improvement.
• Build and leverage strong relationships with key stakeholders
• Comfortable working at heights and confined spaces from time to time

Apply now or find out more: AV SUPPORT SUPERVISOR

SENIOR AV SUPPORT ENGINEER

Join our dynamic team and take care of cutting-edge Audio Visual Technology. We have an exciting opportunity for a highly skilled professional to work with world class AV technology and deliver exceptional technical support that gives our customers an outstanding experience to remember.

Mō te Tūranga | About the Role

As our Senior AV Support Engineer, you'll be the superstar ensuring our systems are ready to perform at their best and if a user runs into trouble, you'll be there to guide them. With support from the Senior AV Support Supervisor, you will coach and mentor teams to facilitate knowledge sharing and process enhancement with a customer-focused, professional approach. This role offers the opportunity to contribute to our ICT technology road-map while ensuring rigorous compliance with all policies, procedures and standards for our AV services and support.

Key Responsibilities include:

• Oversee day to day operation, support, and maintenance of enterprise-wide AV systems across our facility
• Manage and maintain AV infrastructure, ensuring optimal performance and security across all systems and devices
• Develop and execute preventative maintenance schedules according to industry best practices

• Provide advanced technical support for building AV technology including Crestron, Q-sys, Dante, Shure microphone systems, and many other industry standard professional AV products.
• Troubleshoot complex technical issues effectively and where necessary implementing workarounds to ensure there is never an impact to our clients' events.
• Plan, develop, and execute system lifecycle and replacement projects to deliver ongoing stability and enhancements

• Develop and maintain Standard Operating Procedures, Guides, and Knowledge Base articles

Mōu | About You

You'll have an ability to innovate and translate ideas into real-world process / service improvements and an ability to work in demanding environments, showing flexibility, adapting priorities and plans. You'll have a strong ability to troubleshoot and problem solve under pressure and have an ability to collaborate effectively with various business groups. You'll also have:

• Minimum 7 years' experience with live event technology and commercial AV solutions
• Proven experience with technical service delivery and live event technology
• Demonstrated understanding of effective preventative maintenance practices and system lifecycle management

• Excellent presentation and communication skills, both written and verbal
• Strong documentation and procedure development skills
• Build and leverage strong relationships with key stakeholders
• Comfortable working at heights and in enclosed / confined spaces

Apply now or find out more: SENIOR AV SUPPORT ENGINEER

E pā ana ki a NZICC | About NZICC

We are proud and excited to announce that the NZICC will open in February 2026, welcoming New Zealand and the world for Conferences and Events. Located in the Heart of Auckland CBD, NZICC is set to become an iconic part of the city's skyline.

By joining the NZICC team, you will be a part of a truly exceptional team that is dedicated to delivering world-class experiences and making a positive impact on the world. Our company's commitment to innovation, collaboration, and excellence creates an environment that encourages personal and professional growth, and where employees are empowered to bring their best selves to work every day. We are driven by a shared vision of showcasing Tāmaki Makaurau Auckland and New Zealand, and creating authentic experiences that leave a lasting impression on our guests. You will be a part of a company that values diversity, inclusion, sustainability and giving back to our community.

If you are passionate about making a difference, and excited about the prospect of being a part of a team that is changing the game, then we invite you to join us on our mission to deliver exceptional customer experiences and showcase the best that New Zealand has to offer.

Enquires:

If you have any enquiries or would like to learn more about the advertised roles, please contact Sandi at sandi.riches@nzicc.co.nz