Event Organisers FAQs

We will be open from February 2026.

We are located at 101 Hobson Street, Auckland Central. The building sits between Hobson Street and Nelson Street. Ariki Hall is located on Level 3, Hobson Street ground level, and Te Paepae Theatre is located on Level 5, accessible via escalator and lifts.

Location:

NZICC’s street address is 101 Hobson Street, with entrances on both Hobson Street and Nelson Street, as well as access through the overbridge from SkyCity and the Horizon Hotel.  

The best place to drop off passengers by car is Federal Street, which is a short walk across Hobson Street to the venue.

Carpark:

Our carpark is located underneath the venue with the entrance located at 46 Nelson Street. There are 1,327 parking spaces on site and exits available on both Hobson Street and Nelson Street. 

Information to note:

• Vehicle height clearance is 2.1 metres.
• Direct lift access is available to all levels of the venue and parking. 
• There are 20 electric vehicle charge points, located on parking levels B1 and B2. 
• There are 28 accessibility spaces on parking level B1.

While there is ample parking space, there may be occasions where availability is limited due to multiple events or large conferences. Our car park directly connects through to the SkyCity car park for additional parking. 

Public Transport:

If you’re travelling by public transport, we are just a 20-minute walk from Britomart Transport Centre, Waitematā Train Station, and Downtown Ferry Terminals. Learn more about public transport options here.

And in 2026, the new Te Waihorotiu City Rail Link Station is set to open, with entrances on Victoria Street and Wellesley Street, just a short walk from our venue. 

Sometimes roadworks and motorway closures take place in the late evening. We suggest you check the NZ Transport Agency's and Auckland Transport's list of motorway closures before your visit to plan your trip.

Yes. We provide free Wi-Fi throughout the entire venue.

Our building features full Wi-Fi 6E/7 connectivity throughout - making it one of the first in New Zealand to offer this advanced standard. It’s designed to support 2.5 devices per person, with a total building capacity of 8,000 people, meaning it can handle up to 20,000 connected devices simultaneously. The entire network infrastructure and bandwidth are built to eSports-level standards, ensuring ultra-fast, reliable, and low-latency performance for every user.

• Do you have a Medical Room / First Aid available?
  We have a dedicated room managed by Security.
  
  
• Do you have prayer rooms available?
  We do not have dedicated rooms on site - Please contact the event organiser to discuss.
  
  
• Do you have baby changing facilities?
  
  A parent room is available on Level 3 with change table facilities. We also have all-inclusive accessible bathroom on Level 3 which includes a baby change table.

• Can I bring an external caterer for my events and meetings?
  No, external caterers are not permitted. We provide exclusive in-house catering led by Michelin-trained Chef Rob Cullen and his team.
  
  Check out our food offerings

• Do you have cafés or restaurants in the venue?
  Yes, we have an on-site café offering snacks and beverages. We also provide full catering services led by Michelin-trained Chef Rob Cullen. Guests can enjoy a curated selection of snacks, hot food, and both hot and cold beverages. Our beverage offerings reflect our commitment to showcasing Aotearoa. From locally crafted beers and boutique New Zealand wines to premium ready-to-drink spirits and thoughtfully selected alcohol-free options, every drink tells a story of regional excellence and hospitality.
  
  
• Which hotel is closest to the venue?
  We are located in Tāmaki Makaurau Auckland's CBD with 8,000 hotel rooms within a 10-minute walk. Horizon by SkyCity, The Grand by SkyCity, and the SkyCity Hotel are directly connected to the venue via airbridge. Quest on Hobson and Sudima Auckland City are conveniently located only a 2-minute walk from the venue. View nearby hotel options here.
  
  
• Do you have a cloakroom?
  A cloakroom is available at all shows, at no cost to patrons. The location will be determined on a show-by-show basis. 

• Do you have parking available? 
  Yes, we offer 1,327 parking spaces. Our carpark is located at 46 Nelson Street.
  
  Information to note:
  
  • Vehicle height clearance is 2.1 metres.
  • Direct lift access is available to all levels of the venue and parking. 
  • There are 20 electric vehicle charge points, located on parking levels B1 and B2. 
  • There are 28 accessibility spaces on parking level B1.
  • While there is ample parking space, there may be occasions where availability is limited due to multiple events or large conferences. Our car park directly connects through to the SkyCity car park for additional parking. Additional parking is available nearby at Wilson Parking on Hobson Street and Tournament Parking at the City Works Depot.
    
    
• Is NZICC accessible by public transportation? 
  Yes. Britomart Transport Centre, Waitematā Train Station, and Downtown Ferry Terminals are all within a 20-minute walk. Regular bus services run throughout the CBD. Learn more here.
  
  
• Do you have a loading dock? 
  Yes, our loading dock is located at 46 Nelson Street. For oversized items destined for Ariki Hall, please inform your event planner in advance. We also offer two 10-tonne truck lifts that go to Level 5, allowing easy pack-in and pack-out for events in Te Paepae Theatre. Please note: Loading dock access must be booked in advance, please speak with your event planner to organise this.

• Do you have bus & coach parking?
  There are three designated pick-up and drop-off bays on Hobson Street, along with 30-minute waiting zones on Nelson Street. There is also a secure bus bay on L1 with entrance from 46 Nelson St. Additional Bus locations can be arranged at the SkyCity Hotel Porte-cochère and along Federal Street. Please note: Bus and coach must be booked in advance, please speak with your event planner to organise this.

• Can I hire a room for a small meeting?
  Yes. While we host large conferences and exhibitions, we also offer spaces for smaller meetings. Contact us to explore your options.

Each event floor Level 1, Level 3, and Level 5 - are equipped with male, female, all-gender and accessible restrooms for your convenience.

There is one space for an OB truck to be parked in the dock on Level 1. Please speak to your event planner for further information.

We are committed to being an accessible venue for all visitors.

Venue access

• Both the Hobson Street and Nelson Street entrances have accessible access ramps with an accessibility equipped revolving door and associated access buttons. 
• The automatic side door entry from Nelson Street is suitable for wheelchairs. 
• Lifts are available to all parking and venue levels. 

Parking
There are 28 accessibility spaces on parking level B1.

Accessible seating in Te Paepae Theatre 
Our theatre has wheelchair accessible seats available. All floor seating (the three sections closest to the stage) plus Row DD, are easy access seats (flat floor access).  

Bathrooms
There are accessible bathrooms on Levels 1, 3 and 5. 

Visually impaired patrons
Braille is located on all bathroom signage and lifts, and guide dogs are welcome throughout the building.

Hearing impaired patrons
A hearing augmentation loop is available throughout the venue.

For additional information on accessibility, please contact us.

• Smoking and the use of e-cigarettes in this venue is prohibited.
• Children under the age of 16 must be supervised by a responsible adult (18+) while on the premises.

• Can I visit the venue for a tour?
  Planning an event and want to view our space before you book? Contact us to arrange a guided tour of our venue. 

Postal address:
PO Box 90643, Wellesley Street, Auckland

Delivery address:
c/o Deliveries/Loading Dock, 46 Nelson Street, Auckland 1010

Please contact your Event Planner or our team, and we can assist you with your enquiry.