Frequently Asked Questions to help with your visit.
NZICC will be open from February 2026.
We are located at 101 Hobson Street, Auckland Central. The venue sits between Hobson Street and Nelson Street. The Exhibition Hall is located on Level 3, Hobson Street ground level, and the Theatre is located on Level 5, accessible via escalator and lifts.
Location:
NZICC’s street address is 101 Hobson Street, with entrances on both Hobson Street and Nelson Street, as well as access through the overbridge from SkyCity and the Horizon Hotel.
The best place to drop off passengers by car is Federal Street, which is a short walk across Hobson Street to the venue.
Carpark:
Our carpark is located underneath the venue with the entrance located at 46 Nelson Street. There are 1,327 parking spaces on site and exits available on both Hobson Street and Nelson Street.
Information to note:
While there is ample parking space, there may be occasions where availability is limited due to multiple events or large conferences. Our car park directly connects through to the SkyCity car park for additional parking.
Public Transport:
If you’re travelling by public transport, we are just a 20-minute walk from Britomart Transport Centre, Waitematā Train Station, and Downtown Ferry Terminals. Learn more about public transport options here.
And in 2026, the new Te Waihorotiu City Rail Link Station is set to open, with entrances on Victoria Street and Wellesley Street, just a short walk from our venue.
Sometimes roadworks and motorway closures take place in the late evening. We suggest you check the NZ Transport Agency's and Auckland Transport's list of motorway closures before your visit to plan your trip.
Our carpark is located underneath the venue with the entrance located at 46 Nelson Street. There are 1,327 parking spaces on site and exits available on both Hobson Street and Nelson Street.
Information to note:
While there is ample parking space, there may be occasions where availability is limited due to multiple events or large conferences. Our car park directly connects through to the SkyCity car park for additional parking.
What are your casual parking rates?
The casual rate for parking is $8 for 0-30 minutes, $16 for the first hour and $8 every hour after. The maximum parking charge per day (up to 24 hours) is $48.
What are the Early Bird parking rates?
Monday – Friday $16.50 entry between 6am and 10am and exit between 3pm and 7pm, on the same day (single entry and exit).
Standard casual rates apply to the entire parking stay if entering/exiting outside these times.
Yes. We provide free Wi-Fi throughout the entire venue.
Our building features full Wi-Fi 6E/7 connectivity throughout - making it one of the first in New Zealand to offer this advanced standard. It’s designed to support 2.5 devices per person, with a total building capacity of 8,000 people, meaning it can handle up to 20,000 connected devices simultaneously. The entire network infrastructure and bandwidth are built to eSports-level standards, ensuring ultra-fast, reliable, and low-latency performance for every user.
Te Tumu Café is located on Level 3 of NZICC.
Guests can enjoy a curated selection of snacks, hot food, and both hot and cold beverages. Our beverage offerings reflect our commitment to showcasing Aotearoa. From locally crafted beers and boutique New Zealand wines to premium ready-to-drink spirits and thoughtfully selected alcohol-free options, every drink tells a story of regional excellence and hospitality.
For more options, check out these fantastic dining spots just a short stroll from our doors.
For ticketed shows, there is 2 x permanent concession kiosks surrounding the Theatre and pop up bars in the Foyers of Level 5.
If it’s still within opening hours on the same day you lost your property, you can collect it from the reception desk on Level 3.
If it’s the following day or later, please call +64 09 363 6225 for assistance in retrieving your item.
NZICC boasts 8,000 hotel rooms within a short walk. For the ultimate convenience, Horizon Hotel, The Grand by SkyCity, and SkyCity Hotel connect directly to our venue via air bridges. Quest on Hobson and Sudima Auckland City are conveniently located only a 2-minute walk from the venue.
Browse nearby accommodation.
We do not manage tickets for shows, concerts, conferences, or events. Please get in touch with the authorised ticket issuer for assistance with:
The box office will open approximately 45 minutes before doors open for an event. Location of the box office will vary from event to event.
The specific restrictions can vary depending on the venue and seating layout. Please contact the ticketing agency listed on the website for details about seat allocations and any view obstructions.
We are committed to being an accessible venue for all visitors.
Venue access
Parking
There are 28 accessibility spaces on parking level B1.
Accessible seating in our Theatre
Our Theatre has wheelchair accessible seats available. These can be requested by contacted the event ticketing agent directly. These are available with companion seating on a show-by-show basis.
All floor seating (the three sections closest to the stage) plus Row DD, are easy access seats (flat floor access).
Bathrooms
There are accessible bathrooms on Levels 1, 3 and 5.
Visually impaired patrons
Braille is located on all bathroom signage and lifts, and guide dogs are welcome throughout the building.
Hearing impaired patrons
A hearing augmentation loop is available throughout the venue.
For additional information on accessibility, please contact us.
As Aotearoa New Zealand’s premier convention centre, we hold a unique responsibility to shape a sustainable future for our nation and the global events industry. We envision our centre as a beacon of regenerative events, where innovation, culture, and sustainability converge seamlessly.
What is NZICC’s sustainability vision?
Through our integrated ACE framework - Activate, Cultivate, Elevate - we aim to create lasting positive impact, inspire industry change, and showcase the best of our people, place, and culture. Learn more about our sustainability vision here.
Head to our What's On page for more information about the event you're attending. We can't wait to host you.
Please contact us, and we can assist you with your enquiry.
